Tag Archive for Facility Management

Difference Between Facilities Management and Workplace Management

Facilities management and workplace management are two different categories, let us learn how these categories differ from each other.

a) Facilities Management:
In a broad spectrum “Facilities” is referred as buildings, complexes, or any other physical entities. A facility may be a building or a group of buildings, or structures, or space etc. Facilities management involves, managing these facilities where business activities are done and making plans according to the needs of those businesses to run the business effectively. These services are considered to be divided into ‘Soft services’, ‘Hard services’, ‘Staffing solutions’, and ‘Hospitality services’.

Soft services involve human skills such as housekeeping services, garden & lawn maintenance, pest control, waste management, vendor management, mail room services, and security services etc. Hard services are involvement of electrical and mechanical equipments with human skills. Hard services includes mechanical & electrical services, water management & plumbing, HVAC (Operation & Maintenance) and energy audits, etc.

The term facilities management is similar to properties management but often applied only to larger and/or commercial properties where the management and operations is more complex.

b) Workplace Management:
Advanced Workplace Management embraces much of the definition of Facilities Management, but is much more ‘user’ focused. Workplace management is about focusing on improving professional and team performance by providing workplaces that help people and organization perform better, whereas, facilities management focuses more about building and its infrastructure, furnishings cleaning and maintaining etc. Workplace management is about making sure that the workplace is designed and managed on an ongoing basis with a single focus to enable people and teams in doing their best work.

Workplace management embraces the idea that the workplace is summarized with the physical practices like space utilization, desks, layout of the office, etc; logical practices such as IT hardware and software, printers, booking systems, telephoning services like reception, cleaning, catering, etc and other practices like time, place, way, etc adopted by staff. It also recognizes that the workplace is only the part of ‘the office’.

Workplace management and facilities management differ from each other. Facilities management focuses more about building and its infrastructure, furnishings, cleaning and maintaining, etc. Whereas, Workplace management is focused on the operational and the strategic aspects i.e., making sure that the workplace is evolved to meet the needs of the volatile business world our clients live in.

Need of Strategic Facilities Management in Businesses

There is a high need for a business to choose for facilities management to perform its function. As facilities management is specially designed to cater to various business needs, it application is unavoidable. Few important needs which are catered by facilities management for the business are as follows:

1) Facilities Management include all the things such as adapting, streamlining and improving with the intention of reducing the cost, working smarter and improving the market growth of the company. Small business look to this process as beneficial, although on a smaller scale.

2) Enhances company identity in the marketplace and projects good image.

3) Implements whole-life building management approach which leads to best utilization of the built assets. .

4) Customer focused and operations driven FM professionals are better equipped to deal with constantly changing and competing demands.

5) It is difficult to choose right supplier for dispatching products. It is also a job of good facilities management company to take right decision for choosing best supplier who has the best methods in dispatching.

Because of fulfilling all the above needs, facilities management, is very much recommended for a business.

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Facilities & Key Performance Management in Hospitals

Facilities management has quite a bigger role to play in the hospital industry. Most of the activities in the hospital are concerned with the facilities management. The different varieties of management activities that are handled by facilities management are:

Maintenance Management
Maintenance management does not mean only budgeting and priority setting of different maintenance activities. According to the preferred maintenance policy, it also includes service life planning. To attain a right balance between minimizing the costs and maximization of performance, maintenance of facilities can be resolved using one of two alternatives – maintaining a limited budget for maximizing the performance level. Another issue that affects the efficiency and effectiveness of maintenance is the allocation of resources in-house versus outsourcing.

Performance Management
Performance management and monitoring must be carried out based on the enable characterization of the facility’s systems. This may also assist in the benchmarking process, by which the facility’s performance can be compared to that of other facilities, and thus enable to identify the points of strengths and weakness of each facility.

Risk Management
In hospitals, FM must have high performance levels on different components such as fire protection systems, electricity and medical gases. Any minor breakdown may cause both casualties and financial losses. Cutting maintenance budgets adversely affects the risk levels by increasing the related risks. Hence this forces facility managers spend an increasing proportion of their time solving risk management problems.

Development includes strategic long-term planning, upgrading of existing facilities, renovation, remodelling, rehabilitation and reconstruction.

Information and Communications Technology (ICT)
FM should recognize different phenomena related to operations, management and maintenance problems. These are of great importance in the understanding of FM. Implementing ICT solve the complexities involved in the different facilities management themes and their interrelations for better understanding.

Greater effectiveness of facilities management will ensure smooth functioning of hospital industry.

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Importance of Facilities Management in Hospitals

A modern hospital needs active, specialized management not only for its medical services, but also for its facility.

Improving procurement and management
Improving procurement and management activities of hospitals, such as, supply of drugs and equipments, clinical unit budgets and management, changing staffing levels and mix, making more efficient use of facilities, reducing inappropriate use of drugs, health services and diagnostic tests, performance measurement and many other related activities.

Hospital Cleaning and Facilities Services

Building Services
A/C and ventilation are most important to maintain in hospitals. Apart from these two, some of other services are also important. They are:

High and Low Voltage Electrical Supplies, Generator Back-up Power, UPS, Lighting, Water Treatment Monitoring, Cooling Towers, Drainage/Plumbing, Chlorination of Water Systems, Load Shedding, Lifts, Fire Alarms, Sprinkler Systems, Access Systems, Automatic Entry Barriers, Building Management Systems, Portable Appliance Testing, Thermal Imaging, Heating and Humidity.

Clinical Waste Management
Services in this area include, Clinical Waste, Clinical Waste Bins, Clinical Waste Bags, Clinical Washroom Products, Theater Bins, Dental Waste, Amalgam Separation and Dental Waste Containers.

IT Hygiene
This includes services like, IT hygiene and cleaning services including the cleaning of telephones, computers, server rooms, fax machines, photocopiers, ATMs and chip and pin machines.

Pest Control
Services included are Rat Control , Mouse Control , Fly Control , Bed Bug Control, Bird Control, Wasp & Hornet Control, Cockroach Control, etc.

Washroom Services
The services included are, Air Freshener & Air Purification, Urinal Hygiene, Toilet Hygiene, Washroom Vending, Feminine Hygiene, Hand Washing & Drying, Premium Product Range and Washroom Supplies.

Maintenance of hospitals is a very strenuous task, which may prove very stressful and costly for the hospital management. In these cases opting for facility management is wise, as they cover all the functions of a hospital.

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Facility Management’s Strategy for Success

Since the past decade facility management has seen great progress. With lots of areas still left to improve, the new quality systems in areas of facility management operations and maintenance are found to produce great rewards. For the facility management to be successful, there are few basic strategies which are to be adopted compulsorily. They are:

  • Pre-planning of work activities and pre-establishing critical-to-quality standards.
  • Creating work teams which are self directed.
  • Effective management of materials
  • Right communication and collaboration with customers and stakeholders.

In addition to these basic strategies, many new strategies suiting to the present modern conditions are designed making the facility management preferable at any point of time.

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